2016年12月英語四級聽力考試長對話提分題

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2016年12月英語四級聽力考試長對話提分題

　　聽力對話試題

　　Questions 23 to 25 are based ontheconversation you have just heard.

　　23.

　　A) The man has sent the order to the womanbymistake

　　B) Some of the telephone systems don’t workproperly

　　C) Some of the packs do not contain anymanuals.

　　D) The quality of the goods is not up tothe standard.

　　24.

　　A) Send a service engineer to do therepairs.

　　B) Consult her boss about the bestsolution.

　　C) Pass the man’s order to the rightperson.

　　D) The quality of the goods is not up tothe standard.

　　25.

　　A) Ideal

　　B) Temporary

　　C) Partial

　　D)Creative

　　聽力對話原文

　　Conversation Two

　　W: Hello, Mr. Summerfield. How are youtoday?

　　M: Very well. Thank you, Ms. Green.

　　W: What can I do for you?

　　M: Well, unfortunately, there is a problemwith the order we received from you yesterday. Itseems we haven’t seen theright quantity of manuals to support the telephone system.

　　W: Oh, dear, that’s bad news. I’m verysorry to hear that, and you don’t know how many packsare without manuals?

　　M: No, because we haven’t opened everypack. But in several of those that have been openedthere are none, no manuals.

　　W: I’m very sorry about this inconvenience,Mr. Summerfield. We’ll send out the manuals thisafternoon by express mailentirely at our cost, and the manuals should arrive tomorrow or theday afterat the latest.

　　M: All of them, right?

　　W: Yes. It maybe that some have themalready, but we cannot be sure. So the best thing is tosend out the manual forevery pack.

　　M: Yes. Yes, I see. That would be great.

　　W: Please accept our apologies for thismix-up. I assure you we will do everything possible tofind out why the mistakehappened

　　M: Right. Thanks for your swift action.

　　W: Not at all. Thank you and goodbye fornow. Do call if there is anything else.

　　M: All right. Thank you. Goodbye, Ms Green.

　　W: Goodbye.

　　Questions 23 to 25 are based on theconversation you’ve just heard.

　　23. What problems are the speakersdiscussing?

　　24. What does the woman promise to do?

　　25.What does the man think of the solution?