SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.
SKILLS
HumanResourceDevelopment:Articulateandeffectivecommunicatorandtrainer.Inspireateamcommitmenttocompanygoals,managementobjectivesandhighqualityperformancestandards.
Computersystems:Skilledinuseanddevelopmentofdatacollection,andspreadsheetprogramsforaccounting,statisticalanalysisandreportingfunctions.Assistedincomputersystemsinstallationsandfulltrainingofemployees.
Troubleshooter:Analyticalwithandestablishedtrackrecordforidentifyingcomplexproblems;resourcefulandinventiveindevelopingandimplementingcreativesolutionswithenhancedsensitivitytocost,efficiencyanddeadlines.
EXPERIENCE
1993-PresentSilverGuardInsuranceAgency
TRAININGCOORDINATOR
Developtrainingcurriculum,aidsandmaterialstoinstructstaffindivisionoperations,corporatepolicyandprocedure,andtomaintainon-goingpersonneldevelopmentinknowledgeofcurrentpractices,increasejobperformanceskillsandmaintainqualityassuranceforalofficeoperations.
Conducthighlyeffectiveclassroomsessionsandhands-ontrainingencompassingbilling,benefits,insuranceindustryregulationsandrelevantlegalissues.
Specializeininvestigatingmedicalmalpracticecases.
1991-1993Orangecommunitymedicalcenter
MANAGER
Managedandsuperviseddailycreditandcollectionsoperationswithresponsibilityforclientbillingandmanagingfreecarepeograms.Controlledoperatingbudgetandcontributedtooverallbudgetplanning.Analyzedaccountsstatusandimplementedappropriatecollectionsprocedures;facilitatedclearcommunicationswithservicevendors;workedeffectivelywithattorneysincasesinvolvinglegalproceedings.
1987-1991ContemporaryTemps
ASSISTANTMANAGER
Collectedinsurancestatisticaldata;implementedcostavoidanceprogramsandconductedtrainingoftemporaryemployeesinbillingprocedures,govermentbenefitsprograms,healthcardbenefitsissues,andinsuranceindustryregulations.
EDUCATION
Bachelorofscienceinbusinessadministration,1988
CokerCollege-Hartsville,SC
Skillssectiondrawsattentiontocandidate'sacquiredprofessionalqualifications.
Chrono-functionalresumehasthestrengthofchronologicalformatandtheflexibilityoffunctionalformat.